Help

Set Up Instructions

To begin, you need an EID and you need to have completed the registration process, which you can begin here.

Activating an EID / Adding a New Product

1. Log in, which will take you to the “My Account” section of our website.

2. Under the “Products” tab, select “Add New Product”.

3. Enter the EID Number on the EID you are activating (the EID Number is the seven-digit alphanumeric code beneath the QR Code on the EID).

4. Name the product to which the EID is attached for easy identification (for example, “Yellow Cycling Jersey” or “Blue Backpack” or, if you have one of our aluminum EIDs with a wrist strap, "Red Wrist Band").

5. If you’ve already created one or more Emergency ID Profiles, you can select the Profile you want linked to the EID. If you haven’t created a Profile, skip this step for now and select “Save”. (For instructions on creating a Profile, see “Adding a New Profile” below.) Note that if you have created at least one Profile and you do not manually select a Profile to link to an EID, the system will automatically link the EID to the first Profile you created.

Adding a New Profile

1. Log in, which will take you to the “My Account” section of our website.

2. Under the “Profiles” tab, select “Add New Profile”.

3. Name the Profile for easy identification (for example, “Home Profile” or “Tom’s Profile”).

4. Enter the Profile text. The text you enter will appear when someone scans the QR Code on the EID that is linked to this Profile. You can modify the text of a Profile at any time (for instructions on modifying a Profile, see “Modifying a Profile” below).

5. Select “Save”.

Linking a Profile to an EID

If you have created two or more Profiles, you can designate which Profile you want linked to each EID that you own. Note that if you have created at least one Profile and you do not manually select a Profile to link to an EID, the system will automatically link the EID to the first Profile you created.

1. Log in, which will take you to the “My Account” section of our website.

2. Under the “Products” tab, select a product by clicking on the “+” sign appearing before the product name.

3. The Profile box shows the name of the Profile currently linked to the EID on the selected product. To change this selection, click on the “▼” symbol to open your list of Profiles and select the Profile you want linked to the EID on the selected product.

4. Select “Save”.

Modifying a Profile

1. Log in, which will take you to the “My Account” section of our website.

2. Under the “Profiles” tab, select the Profile you want to modify by clicking on the “+” sign appearing before the Profile name.

3. Make the desired modifications in the Profile text box.

4. Select “Save”.

Removing a Product

1. Log in, which will take you to the “My Account” section of our website.

2. Under the “Products” tab, select the product you want to remove by clicking on the “+” sign appearing before the product name.

3. Select “Remove Product”.

Removing a Profile

1. Log in, which will take you to the “My Account” section of our website.

2. Under the “Profiles” tab, select the Profile you want to remove by clicking on the “+” sign appearing before the Profile name.

3. Select “Remove Profile”.